How can I pay for my jewelry?

We gladly accept all major credit cards (including Visa, Mastercard, and American Express) as well as PayPal. Depending on your location, additional localized payment options may also be available. You can view all supported payment methods for your region at checkout.

What payment methods do you accept?

We work with Reach as our payment provider, which means you can pay with a wide range of options depending on your country:

US → Visa, MasterCard, American Express, Discover, Diners, Elo, JCB, UnionPay, ShopCash, PayPal, Venmo, ShopPay, Klarna, Google Pay
 
UK → Visa, Maestro, MasterCard, American Express, Discover, Diners, Elo, UnionPay, PayPal, ShopPay, Klarna, Google Pay

EU → Visa, MasterCard, American Express, PayPal, ShopPay, Google Pay, Klarna

Australia/New Zealand → Visa, MasterCard, American Express, JCB, UnionPay, PayPal, ShopPay, Klarna, Google Pay
 
Canada → Visa, MasterCard, American Express, Discover, Diners, JCB, UnionPay, PayPal, ShopPay, Klarna, Google Pay

Everywhere else → You will usually see the same options as the US. Some payment methods might not be available in certain countries if restricted locally.

Is your site safe and secure?

Your security is our top priority. Our checkout process is secured by industry-standard 256-bit SSL encryption to ensure your personal and browsing data remains strictly private. Furthermore, our store is hosted on a Level 1 PCI DSS compliant platform, meaning your payment information is fully encrypted, highly secure, and never stored on our servers.

What should I do if my payment doesn't work?

We are sorry you are experiencing difficulties at checkout. First, please double-check that your billing address matches exactly what your credit card issuer has on file. Occasionally, banks may decline online or international transactions for your security. A quick call to your bank to authorize the payment usually resolves this. If the issue persists, please try an alternative payment method like PayPal, or reach out to us—we are here to help!

Where do I enter my discount code?

During checkout, you will find a discount code box located just below your order summary. Simply click or tap the "+" icon to enter and apply your code. Please note that only one discount code can be applied per order.

Please kindly note that BeauxJewelryLab gift cards are excluded from all discounts.

How are refunds processed?

For questions on returns and exchanges, please check here. Please note BeauxJewelryLab cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 7 business days for our customer service team to process and send you a return confirmation email.

1. Credit Card & Debit Visa Card: Once your return is processed by our customer service team, please allow 5 to 10 business days for the funds to be credited back to your original payment method, depending on your bank's processing time.
2. Paypal: Once your refund has been processed to your PayPal account, you will receive a confirmation notification directly from PayPal. Please allow 5 to 10 business days for the funds to officially appear in your linked bank account.
3. Klarna: For orders placed via Klarna, please allow up to 14 business days for the refunded funds to reflect in your account. Klarna will automatically update your total balance and adjust any upcoming installments. Any payments you have already made will be credited back to your original payment method. For specific inquiries regarding your payment schedule, please reach out to Klarna’s Customer Service team directly.