What is the return policy?

Our standard return period is 14 days from the day the shipment is delivered. 

Return requirements:

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in all original packaging (tags, box, and pouch included)
• Items must be returned to our specific Hong Kong address after you initiate your return or exchange through our return portal

All below items are non-returnable: 

• Engraved pieces/personalized pieces
• Customized pieces
• Gift cards

Return shipping fees:

• Original shipping fees are non-refundable. 
• The return shipping fee will be your responsibility. If there is any duty/tax fees occured when we receive the return package, the related amount will be automatically deducted from your final refund.

How do I return my package?

We want to make your return process as smooth as possible. Please follow the steps below to initiate your return:

Step 1: Submit Your Return Request

• Please log in to your existing Beaux Jewelry Lab account. Alternatively, simply enter the email address associated with your order to receive a secure 6-digit login code.
• Navigate to "My Orders", find the order you wish to return, and click "Request Return".

Step 2: Wait for Approval

• Our customer service team will review your request within 2 business days.
• Once approved, you will receive an email containing detailed return instructions and our shipping address.

Step 3: Pack Your Items Securely

• Please secure the returned items in their original Beaux Jewelry Lab pouch and plastic bag.
• Wrap them carefully with the original bubble wrap, and pack them in the original mailer or a well-fitted alternative box to prevent damage during transit.
• Seal the package firmly with strong packing tape.

Step 4: Ship It Back to Us

• For US and Canada Customers: We will provide a return shipping label for your convenience. (If a fee applies, add: Please note a return fee may be deducted from your refund.)
• For Rest International Customers: You are responsible for arranging and funding your own return shipping through your local post office or preferred courier.

Important Customs Notice for International Returns:

For security reasons during international transit, please clearly mark your customs form as 'RETURNED GOODS' when dropping off your package. To help prevent theft on its way back to our facility, we strongly advise using a generic description for the contents (such as 'Fashion Accessories' rather than 'Jewelry') and declaring a minimal value (e.g., under $20).

Step 5: Share Your Tracking Details (International Returns Only)

Once you have shipped the package, please reply to your return approval email with the tracking number and the name of the courier. This allows us to monitor your package's safe return and ensures we can process your refund promptly once it arrives at our facility. (Please note: We highly recommend using a trackable shipping service, as we cannot issue refunds for untracked packages that are lost in transit.)

How do I exchange my jewelry?

We offer 14-days exchange upon the package delivered. Customers are welcome to exchange pieces within exchange time window if the return pieces in its original conditions and packages. We currently do not offer direct exchanges. Instead, we are happy to help you process a return. Once your return package is on its way to us, we will issue you a store credit (gift card) that you can use to easily place a new order for your desired item. For full details, please review our Return Policy. > We truly appreciate your understanding and continued support. Should you have any questions, please don't hesitate to reach out!

When will I receive my refund?

Once we receive your returned item(s), we will process a refund for the purchase price within 7 business days. Please note that original shipping fees, as well as any international taxes and duties, are strictly non-refundable.  

Please note that we cover customs duties upfront to ensure your package arrives smoothly. However, if you are returning an item for reasons other than a quality issue, the original shipping and duty costs will be deducted from your total refund amount.